TeamView Office Manager
Radically Improves Working Conditions
TeamView® Office Manager is a Unified Communication client which provides entire organization visibility and the tools to enhance employees' collaboration like Call Control, Contact Management, Directory Services, Calendar Lookup, Presence/Absence information, etc. Its powerful Pop-up features and Embedded Browsing capabilities ensure the widest 3rd party integration support available.
Additionally, it's the best Call Center Agent you've ever seen! Supports different native Agent status and its built-in personal Wallboard allows you to show metrics like call load, group members, available agents, etc.
With TeamView® Office Manager you will see instant gains as a result of improved operational efficiency, enhanced teams' collaboration and stronger relationships with colleagues, customers and associates.
Visualized using icons ensuring a faster overview. All telephony functions can be operated with single mouse clicks.
Active Directory Integration
Contact related data and organizational information are sourced from AD or LDAP at predefined intervals.
Entire Organization Visibility
Tab Colleagues contains the organizational structure and any employee detail can be displayed with a mouse click.
Provides a user-managed database for contacts which can be imported from any 3rd party application.
Queries can be executed by any related data or information. Phonetically search is also supported.
Call Center Agent Capabilities
Supports different Agent status and provides a brief view on its primary Hunt-group with information on queue status.
All employees' calendar entries are gathered from MS Exchange or Lotus Notes.
Availability are displayed with intuitive icons showing Phone and Mobile Status, OCS/Lync Presence, and Absence cause like, Lunch, Vacation, Maternity, etc.
3rd Party and Embedded Browsing Integration
Any application or internet page can be launched/Pop-up.
Remote Control Software Integration
Critical for Helpdesk departments, able to initiate 3rd party Remote Control application session using Active Directory.
Has no limit in the amount of dissimilar systems to connect with. Embedded multi-vendor capabilities allow to maintain a Unified view of the entire organization.
Avaya Aura Communication Manager 4.x or higher
Avaya IP Office 4.x or higher
Alcatel-Lucent OmniPCX 2.x or higher
Cisco Unified Communication Manager 6.x or higher
Innovaphone PBX 7.x or higher